AI
Automation
Ideas
Use AI carefully for drafting, classification, support and analysis while keeping human oversight.
What Matters First
Start with repetitive tasks where imperfect suggestions can be reviewed safely.
AI can summarize enquiries, classify documents or prepare first drafts.
AI Automation
April 29, 2026
Planning the Implementation
Avoid sending sensitive data to tools without understanding retention and access.
Create clear review responsibility for customer-facing or high-impact outputs.
Operating It Successfully
Measure accuracy, time saved and correction effort rather than novelty.
Use conventional automation when rules are stable and AI adds no real value.
